Dialpad vs Quo (formerly OpenPhone)
Side-by-side comparison — pricing, features, ratings, use cases. Find which VoIP fits you best.
🔍 Independently researched ·
📊 Data-driven
67/100
Free tier
Growing sales and support teams that want AI-powered conversation insights, real-time transcription, and sentiment analy
★ Best
💰 Pricing
🆓 Free tier available
Starting at 345 Kč
🔧 Features
✓ Free Tier✓ Mobile App✓ Ai Transcription✓ Ai Features✓ Api Available✓ Sso Support✓ Google Integration
📋 Assessment
💪 Strengths
- The real-time call transcription and AI call summaries are best-in-class. During a call, the transcription appears live in the softphone, and afterward, a concise summary is automatically generated that captures key decisions, action items, and participants. These summaries are searchable, which means you can quickly find what was discussed weeks later without listening to the entire recording. For sales reps and support agents, this eliminates the need to take manual notes, saving time and improving accuracy.
- The native integrations with Google Workspace and Microsoft 365 are seamless. Dialpad automatically syncs your calendar to show your availability, provides presence in the app, and offers click-to-call from anywhere in your email or calendar. For example, from your Gmail inbox you can click a phone number to call directly from Dialpad. This reduces friction for organizations that are already entrenched in the Google or Microsoft ecosystem, making adoption easier and more natural.
- The softphone user interface is clean and modern, with a responsive design that works well on both desktop and mobile. In contrast to traditional VoIP interfaces that feel dated and clunky, Dialpad's interface is intuitive, with a simple call dialer, searchable call logs, and quick access to voicemail. The mobile app is particularly well-executed, allowing you to receive calls on your cell phone with the same experience as the desktop app, which is ideal for remote teams.
- The AI-powered sentiment analysis is a valuable tool for sales and support teams. During a call, the system gauges the emotional tone of both the agent and the customer, flagging positive or negative moments. This provides real-time insights that can help agents adjust their approach on the fly, and it feeds into post-call reports for coaching. For sales managers, this is a powerful way to identify coaching moments without having to listen to every call.
⚠ Watch out for
- The most compelling AI features—real-time transcription, sentiment analysis, and AI summaries—are gated to the Pro and Enterprise plans. On the Standard plan, you get basic voicemail and call handling, but the AI capabilities that set Dialpad apart are absent. This means the entry-level price of $15 per month doesn't include the platform's most valuable functionality, which can be a dealbreaker for budget-conscious buyers.
- Contact center functionality is not bundled with standard phone plans. If you want to deploy Dialpad for a customer support team, you need to purchase separate Dialpad Contact Center licenses, which are more expensive. This means that a company wanting to use both the phone system and the contact center must manage multiple SKUs and a higher total cost. For small businesses that need both, this could become a financial burden.
- Number porting is not always fast. While Dialpad provides a smooth process, some users report that porting can take 5–10 business days or longer, and there is a risk of service gaps if the old carrier is canceled too early. This can be a significant inconvenience for businesses that rely on their phone numbers, and the uncertainty around timing is a practical concern during the transition.
🎯 Best for
Growing sales and support teams that want AI-powered conversation insights, real-time transcription, and sentiment analysis while staying deeply integrated with Google Workspace or Microsoft 365.
🚫 Who should skip
Budget-conscious buyers who only need basic phone calls, or enterprises with heavy contact-center needs, advanced workforce management, or deeply customized legacy PBX environments — those should evaluate Dialpad Contact Center or specialized competitors.
📚 Learning curve
Minimal — the interface is modern and familiar, most users can make calls within minutes, and AI features are automatic after enabling them on a paid plan.
🧑⚖️ Verdict
Dialpad is an excellent choice for sales and customer support teams that want to leverage AI to improve call intelligence and coaching, especially if they already use Google Workspace or Microsoft 365. However, if you only need a basic VoIP phone system and don't want to pay extra for AI features, y
45/100
345 Kč starting
Small to mid-sized businesses and startups that want a modern, easy-to-use cloud phone system with built-in AI call summ
💰 Pricing
Starting at 345 Kč
🔧 Features
✓ Ai Powered✓ Calls✓ Texts✓ Crm Integrated✓ G2 Leader✓ 90000 Companies
📋 Assessment
💪 Strengths
- Intuitive multi-platform apps: Quo Quo provides apps for iOS, Android, Mac, Windows, and web that are polished and responsive. Unlike legacy VoIP systems that feel like they were designed in 2010, Quo Quo's interface is clean and straightforward. You can make calls, send texts, and manage voicemail from any device, and conversations sync in real time. This makes it easy for teams to adopt and reduces training time.
- AI call transcripts and summaries: On Business plans, every call is automatically transcribed and summarized. The summary extracts key takeaways and action items, which you can share to your team or CRM with one click. This is a massive time-saver for sales calls, client meetings, and support conversations. It eliminates the need to take notes during a call, allowing you to focus on the conversation.
- Shared numbers and collaborative inbox: Instead of a single user phone line, Quo Quo lets you create shared numbers (e.g., sales@, support@) that multiple team members can access. Each conversation becomes a collaborative thread — you can leave internal notes, mention teammates, and assign follow-ups. This is ideal for small teams where coverage and continuity matter. You get the transparency of a team inbox without losing the personal touch of one-on-one texting.
- Seamless call and text management: The platform handles both calls and SMS/MMS in the same interface. You can send files, photos, and videos via text, and calls have features like call recording, forwarding, and do-not-disturb scheduling. The ability to text from a shared number is particularly useful for customer-facing teams that want to communicate over SMS without using personal numbers.
- Customizable automation tailored to your workflow: Quo Quo allows you to set up call routing rules, after-hours messages, and auto-replies for texts. You can also use the API and integrations with tools like Slack, HubSpot, and Zapier to automate workflows. For a small business, these automations help you maintain responsiveness without hiring more staff.
⚠ Watch out for
- Pricing scales steeply: Quo Quo charges per user, per month. For a small team of five, that's $75/month minimum on the Starter plan, and $25/user for Business. Unlike per-minute or bundled plans from competitors, costs grow linearly with headcount. For larger teams or call-heavy operations, this can become expensive, and there's no unlimited-call option — you get a set number of minutes per user (1000 on Business, 500 on Starter).
- Limited advanced call routing and IVR: The built-in call routing is basic — you can set primary and secondary routes, but you can't build complex IVR menus with multiple levels, time-based routing, or whisper messages. If you need a full-featured auto-attendant or advanced call queues, look elsewhere. Quo Quo is designed for simplicity, not enterprise-grade telephony.
- No native video conferencing: Quo Quo is purely a phone and messaging system. It doesn't include video calls or screen sharing. If you need video as part of your communication package, you'll have to integrate with a third-party tool like Zoom or Google Meet, which adds friction. Most competitors now include at least basic video.
- Ad-hoc recording not available on all plans: Call recording is only available on the Business plan (previously Standard). If you're on the Starter or a cheaper legacy plan, you can't record calls. For industries that require recording for compliance, that's a deal-breaker on lower tiers.
- Integration limitations: While Quo Quo has a few key integrations (Slack, HubSpot, Zapier), the ecosystem is thin compared to competitors like RingCentral which offers hundreds of app connectors. Advanced CRM integrations (e.g., Salesforce) require a third-party bridge or API work. If you rely on deep integrations, you may need to build custom solutions.
🎯 Best for
Small to mid-sized businesses and startups that want a modern, easy-to-use cloud phone system with built-in AI call summaries and deep CRM integrations.
🚫 Who should skip
Enterprises or high-volume contact centers that need advanced IVR, omnichannel routing, or complex call-center analytics.
📚 Learning curve
Minimal — the interface is as intuitive as a consumer phone app, and most staff can be up and running in less than an hour.
🧑⚖️ Verdict
Quo Quo is an excellent choice for small to medium-sized teams that value a modern, collaborative phone system with AI-assisted workflows. It's especially strong for sales and support teams that need shared numbers and automated summaries. However, if you require advanced enterprise telephony featur
📊 Use Case Suitability
Higher score = better fit. Scores from editorial review.
Use CaseDialpadQuo (formerly O
AI-powered sales call coaching94—
Real-time transcription, sentiment analysis, and call summaries let sales manage
Customer support with live call insights88—
AI sentiment alerts and keyword spotting help agents respond to customer emotion
Distributed and remote team phone system90—
Native desktop and mobile apps plus Google/Microsoft integrations keep remote te
Small business with limited IT resources85—
Setup is fast, no dedicated phone hardware is required, and the intuitive interf
Enterprise contact center operations55—
Advanced contact center features require the separate Dialpad Contact Center pro
Sales outreach and follow-up—95
OpenPhone combines click-to-call, texting, and CRM integrations (like HubSpot) t
Customer support triage—90
Shared numbers, AI call summaries, and SMS support make it easy for small teams
Remote team collaboration—85
The Slack integration and shared numbers help distributed teams stay aligned on
🧭 Which One Should You Pick?
Choose Dialpad if...
- You are: Growing sales and support teams that want AI-powered conversation insights, real-time transcription, and sentiment analy
- 👍 Best-in-class real-time transcription and AI call summaries that are accurate, searchable, and avail
- 👍 Native integrations with Google Workspace and Microsoft 365 for calendar sync, click-to-call, and pr
- 👍 Clean, modern softphone UI with responsive desktop and mobile apps, making daily use much easier tha
- 💰 From $15/mo
- ⚠ Trade-off: Advanced AI features like real-time transcription and sentiment analysis are gat
Choose Quo (formerly OpenPhone) if...
- You are: Small to mid-sized businesses and startups that want a modern, easy-to-use cloud phone system with built-in AI call summ
- 👍 Intuitive, modern apps for iOS, Android, Mac, Windows, and web that are easier to use than most lega
- 👍 AI-powered call transcripts and summaries on Business plans save time on note-taking and follow-up.
- 👍 Shared numbers allow team-wide visibility and collaboration on customer conversations, which is idea
- 💰 From $15/mo
- ⚠ Trade-off: Pricing is per user per month, so costs can escalate quickly for larger teams co
❓ Frequently Asked Questions
What does Dialpad cost and is there a free plan?
Dialpad offers a free plan for one user with basic calling and limited features. Paid plans start around $15/user/month for Standard (annual billing), $25 for Pro, and $35 for Enterprise, with month-to-month billing costing more.
Can I keep my existing phone number if I switch to Dialpad?
Yes, Dialpad supports local number porting. Porting generally takes 5–10 business days, and you should not cancel service with your old carrier before porting is complete to avoid losing the number.
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