Giosg vs Raya by Teammates.AI
Side-by-side comparison — pricing, features, ratings, use cases. Find which Ai Customer Support fits you best.
🔍 Independently researched ·
📊 Data-driven
67/100
Free tier
Small to medium businesses that need a basic, free live chat and chatbot solution for their website.
★ Best
💰 Pricing
🆓 Free tier available
🔧 Features
✓ Ai Model✓ Mobile App
📋 Assessment
💪 Strengths
- The free pricing tier is a standout feature, offering access to core live chat and basic chatbot functionalities at no cost. This makes Giosg an attractive option for small businesses or startups that want to evaluate the platform's effectiveness without a financial commitment. The free tier includes enough to get a real feel for how proactive chat can improve engagement and support.
- The mobile app is a practical tool for teams on the move. Agents can respond to customer queries directly from their smartphones or tablets, ensuring that no inquiry goes unanswered even when they're away from their desks. This flexibility is particularly useful for businesses with remote or field-based support staff, as it directly enhances response times and customer satisfaction.
- AI-driven chatbots are a core strength, allowing businesses to automate routine responses and qualify leads without human intervention. By setting up rules and keywords, the chatbots can engage visitors, answer frequently asked questions, or gather contact information before handing off to a human agent. This not only saves time but also ensures that agents focus on more complex issues.
- Interactive content tools, such as quizzes, polls, and surveys, can be embedded within chat widgets to capture visitor preferences and data. this feature goes beyond standard chat by engaging visitors in a two-way interaction, which can significantly increase lead quality and provide valuable insights for marketing and sales teams.
- The platform's proactive chat triggers allow you to display targeted messages based on user behavior, such as time on page or pages visited. This means you can reach out precisely when a visitor seems stuck or shows high purchase intent, improving the chances of converting a visit into a sale.
⚠ Watch out for
- The lack of a public API is a serious drawback for businesses that rely on custom integrations with their existing CRM, ERP, or other internal systems. Without an API, you're confined to the pre-built integrations offered by Giosg, which can limit your ability to synchronize data, automate workflows, and create a seamless customer journey across your tech stack.
- GDPR compliance is not clearly confirmed, which is a significant concern for any company operating in the European Union or handling EU citizens' personal data. The platform collects visitor data through chat interactions and interactive content, and without explicit compliance statements or data processing agreements, you could be at risk of violating GDPR regulations. This uncertainty may be a dealbreaker for compliance-heavy industries.
- Language support is limited to a few major languages, such as English, Finnish, and possibly a handful of others. This makes Giosg unsuitable for global teams that need to communicate with customers in multiple languages. If your customer base spans non-supported languages, you'll need to find workarounds, which can be cumbersome and impact engagement quality.
- The user interface, while functional, can feel cluttered and dated compared to more modern competitors like Intercom or Drift. New users might find the initial learning curve steeper than expected, especially when setting up complex automation rules. This could slow down adoption within your team.
- The pricing jumps from free to paid tiers that can be expensive for what you get, especially if you need advanced features like targeted interactions and full chatbot functionality. While the free tier is useful for testing, scaling up to paid plans may feel costly relative to similar tools that offer more comprehensive features at comparable or lower price points.
🎯 Best for
Small to medium businesses that need a basic, free live chat and chatbot solution for their website.
🚫 Who should skip
Enterprises needing robust integrations, multilingual support, or GDPR-compliant customer service platforms.
📚 Learning curve
Moderate – setting up chatbots and interactive content requires some initial learning, but basic live chat is straightforward.
🧑⚖️ Verdict
Giosg is a solid choice for small to mid-sized businesses that want to proactively engage website visitors and need a budget-friendly start with its free tier. However, if you require deep integrations, strong GDPR compliance, or support for multiple languages, you may need to look elsewhere or care
48/100
2 277 Kč starting
Small to medium-sized businesses with English-speaking customers who want an AI-driven customer support assistant to han
💰 Pricing
Starting at 2 277 Kč
🔧 Features
✓ Ai Model✓ Api Available✓ Team Collaboration
📋 Assessment
💪 Strengths
- Raya's AI automation is designed to handle a broad range of customer inquiries without human intervention, from tracking orders to resetting passwords. This is a genuine efficiency booster for high-volume support teams, as it can resolve up to 70% of routine tickets, allowing agents to focus on complex cases. The system learns from interactions, improving accuracy over time, which directly cuts response times and operational costs.
- The team collaboration interface is a standout. Multiple agents can oversee AI conversations, step in when the AI hits its confidence threshold, and manage escalations from a single dashboard. This hybrid model ensures that customers never feel stuck with a bot, and agents can seamlessly take over with full context, maintaining a high-quality support experience.
- The REST API is a powerful tool for developers. It allows Raya to be integrated with existing CRMs, helpdesks, and internal tools, enabling custom automation workflows. For example, a company could trigger Raya to fetch order data from a legacy system and return personalized responses, making the assistant far more useful than a standalone chatbot.
- Raya offers personalized experiences by using customer data from integrated platforms. It can address customers by name, reference past purchases, and tailor responses based on order history. This personalization improves customer satisfaction and makes automated interactions feel more human, which is critical for brand loyalty.
- The hybrid model also provides a safety net: if the AI is unsure, it can route the conversation to a human in real-time. This reduces the risk of incorrect answers damaging the customer relationship. The ability to monitor AI performance via analytics helps managers fine-tune responses and improve accuracy, turning the AI into a continuously improving asset.
⚠ Watch out for
- There is no free tier or trial, which is a significant barrier for small businesses or startups looking to test the tool. Given that competitors like Tidio offer free plans, this could make Raya a less attractive option for budget-conscious teams. The lack of a trial also means you cannot verify its effectiveness without making a financial commitment.
- Multi-language support is entirely absent. In a globalized market, this is a major drawback. If your customer base includes non-English speakers, Raya cannot handle those inquiries, forcing you to maintain manual support or add another tool. Even for English-only teams, the lack of language options limits future expansion.
- The absence of GDPR and SOC 2 compliance is a serious concern. For any company handling personal data—especially those operating in the EU or working with enterprise clients—this is not just a nice-to-have but a legal requirement. Without these certifications, using Raya could expose you to legal and reputational risks. Sales teams in regulated industries will likely face objections from their CTOs.
- Pricing transparency is poor. While the website suggests a paid model, specific costs are not listed, requiring a sales call. This is often a pain point for buyers who prefer self-serve pricing. The lack of published plans makes it harder to compare Raya with competitors, and the upfront investment might be higher than expected.
- The AI's effectiveness depends heavily on the quality of integration and initial setup. If your helpdesk or CRM does not have a prebuilt connector, you must rely on the REST API, which requires developer resources. For small teams without technical staff, this could be a hurdle, making Raya less accessible than turnkey solutions.
🎯 Best for
Small to medium-sized businesses with English-speaking customers who want an AI-driven customer support assistant to handle FAQs and basic inquiries, and have a developer team to leverage the API.
🚫 Who should skip
Enterprises needing multilingual support, strict compliance (GDPR/SOC 2), or a free tier for testing should skip Raya and consider alternatives with those features.
📚 Learning curve
Minimal – the setup likely involves basic configuration of response templates and integration with existing platforms, requiring no coding for standard use.
🧑⚖️ Verdict
Raya is a solid choice for English-only, mid-sized teams that need a customizable AI support assistant and have the technical resources for integration. Its hybrid collaboration and API are strong, but the lack of multi-language, compliance, and free trial makes it unsuitable for global or regulatio
📊 Use Case Suitability
Higher score = better fit. Scores from editorial review.
Use CaseGiosgRaya by Teammat
Website Live Chat Support85—
Combines live chat and chatbots to handle customer queries in real time, improvi
Lead Generation via Chatbots80—
AI-powered chatbots can qualify leads and collect contact information automatica
Proactive Customer Engagement75—
Interactive content and triggers allow businesses to engage visitors based on be
Multilingual Customer Support30—
Language support is not confirmed; without it, serving a global audience is limi
Omnichannel Support (Email, Social)25—
Giosg focuses on web chat; lacks multi-channel capabilities like email or social
Automating FAQ Responses for E-commerce—85
Raya can handle common customer queries about orders, returns, and shipping, red
Handling Support for SaaS Onboarding—80
With team collaboration and API, Raya can assist new users with setup questions
Multi-Lingual Customer Support—20
Lack of language support makes it unsuitable for serving customers in multiple l
🧭 Which One Should You Pick?
Choose Giosg if...
- You are: Small to medium businesses that need a basic, free live chat and chatbot solution for their website.
- 👍 Free pricing model makes it accessible for small businesses or startups testing live chat.
- 👍 Mobile app enables agents to respond from anywhere, increasing flexibility.
- 👍 AI-driven chatbots can automate responses and qualify leads without manual intervention.
- 💰 Free tier available
- ⚠ Trade-off: No API limits custom integrations with existing CRM or ERP systems.
Choose Raya by Teammates.AI if...
- You are: Small to medium-sized businesses with English-speaking customers who want an AI-driven customer support assistant to han
- 👍 AI-powered automation that can handle a wide range of customer service inquiries without human inter
- 👍 Team collaboration features allow multiple agents to oversee and step in when needed, providing a hy
- 👍 REST API available for custom integrations, enabling developers to connect Raya with existing tools
- 💰 From $99/mo
- ⚠ Trade-off: No free tier available, making it difficult for small businesses or startups to
❓ Frequently Asked Questions
Does Giosg offer a free plan?
Giosg is listed as free, but the known feature set indicates a free tier is not available. Pricing details may be custom; contact sales for exact plans.
Can Giosg integrate with my CRM and helpdesk?
Giosg offers integrations, but the specific count and list are not publicly documented. Common integrations include Salesforce and HubSpot, but verify with their sales team.
Is Giosg GDPR compliant?
The available data does not confirm GDPR compliance. For handling EU customer data, confirm directly with Giosg.
Does Giosg have a mobile app for agents?
Yes, Giosg provides a mobile app, allowing agents to respond to chats on the go.
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