Grasshopper vs Quo (formerly OpenPhone)
Side-by-side comparison — pricing, features, ratings, use cases. Find which VoIP fits you best.
🔍 Independently researched ·
📊 Data-driven
64/100
667 Kč starting
A solo entrepreneur or a very small team (usually under five people) that wants a simple, professional virtual phone sys
★ Best
💰 Pricing
Starting at 667 Kč
🔧 Features
✓ Free Tier✓ Mobile App✓ Voicemail Transcription✓ Virtual Receptionist✓ Call Forwarding
📋 Assessment
💪 Strengths
- No hardware required: Grasshopper runs entirely in the cloud. You can set up a business number in minutes and forward calls to your existing phone or use the mobile app for VoIP calls. This is perfect for entrepreneurs who don't want to buy a dedicated desk phone or manage a SIP trunk.
- Simple, predictable pricing: The Solo plan starts at $14/mo when billed annually, which is one of the lowest entry points in the virtual phone market. The Unlimited plan at $25/mo (annual) includes unlimited extensions and minutes, making budgeting easy. No overage fees or hidden charges.
- Professional virtual receptionist: You can record a custom greeting and set up a menu that routes calls to different extensions, prompting callers to press 1 for sales, 2 for support, etc. This creates a polished brand image even for a one-person operation.
- Voicemail transcription included: Voicemails are transcribed and delivered to your email or as a text notification. This means you can triage calls even when you're away, without having to listen to each message.
- Mobile app with SMS/MMS: The mobile app allows you to make and receive calls over data/Wi-Fi, and you can send and receive text messages from your business number. This keeps work communication separate from personal texts.
⚠ Watch out for
- Limited integrations and no open API: Grasshopper only offers a handful of native integrations (e.g., Google Workspace, Outlook, Slack) and a limited Zapier connection. If your business relies on a CRM like Salesforce or HubSpot for call logging, you'll have to use workarounds. There's no way to build custom workflows, which is a dealbreaker for tech-savvy teams.
- No group texting and basic SMS/MMS: You can send individual texts, but not group messages. Additionally, multimedia support is limited—you can attach photos but not other file types. Competitors like OpenPhone and Dialpad offer richer texting and team threads.
- Missing advanced features: There's no call analytics (beyond basic call logs), no hot-desking, no call queuing, and no integrations with helpdesk software. If you need to monitor call volumes or agent performance, Grasshopper is not sufficient.
- Pricing can be confusing for month-to-month: While annual pricing is attractive, the month-to-month cost jumps to $29/mo for the Solo plan. That's a steep increase if you aren't ready to commit, and there are no discounts for annual on the Unlimited plan ($25 vs $30 monthly).
- Support hours are limited: Customer support is available Monday-Friday during business hours (and some weekend hours via chat), but not 24/7. If you have an issue during a weekend launch, you may have to wait until Monday.
🎯 Best for
A solo entrepreneur or a very small team (usually under five people) that wants a simple, professional virtual phone system with call forwarding, a virtual receptionist, and voicemail transcription at a low monthly cost.
🚫 Who should skip
You should skip Grasshopper if you need advanced call routing, deep CRM integrations, video conferencing, team collaboration tools, or robust text messaging capabilities — competitors like RingCentral, Aircall, or Dialpad are better suited for those needs.
📚 Learning curve
Minimal — the setup wizard and mobile app are straightforward, and most people can configure extensions and call rules within a few minutes without any technical training.
🧑⚖️ Verdict
Grasshopper is an excellent entry-level virtual phone system for solo entrepreneurs and freelancers who need a professional phone presence without breaking the bank. However, if you need team collaboration features, robust integrations, or 24/7 support, you should look at alternatives like OpenPhone
45/100
345 Kč starting
Small to mid-sized businesses and startups that want a modern, easy-to-use cloud phone system with built-in AI call summ
💰 Pricing
Starting at 345 Kč
🔧 Features
✓ Ai Powered✓ Calls✓ Texts✓ Crm Integrated✓ G2 Leader✓ 90000 Companies
📋 Assessment
💪 Strengths
- Intuitive multi-platform apps: Quo Quo provides apps for iOS, Android, Mac, Windows, and web that are polished and responsive. Unlike legacy VoIP systems that feel like they were designed in 2010, Quo Quo's interface is clean and straightforward. You can make calls, send texts, and manage voicemail from any device, and conversations sync in real time. This makes it easy for teams to adopt and reduces training time.
- AI call transcripts and summaries: On Business plans, every call is automatically transcribed and summarized. The summary extracts key takeaways and action items, which you can share to your team or CRM with one click. This is a massive time-saver for sales calls, client meetings, and support conversations. It eliminates the need to take notes during a call, allowing you to focus on the conversation.
- Shared numbers and collaborative inbox: Instead of a single user phone line, Quo Quo lets you create shared numbers (e.g., sales@, support@) that multiple team members can access. Each conversation becomes a collaborative thread — you can leave internal notes, mention teammates, and assign follow-ups. This is ideal for small teams where coverage and continuity matter. You get the transparency of a team inbox without losing the personal touch of one-on-one texting.
- Seamless call and text management: The platform handles both calls and SMS/MMS in the same interface. You can send files, photos, and videos via text, and calls have features like call recording, forwarding, and do-not-disturb scheduling. The ability to text from a shared number is particularly useful for customer-facing teams that want to communicate over SMS without using personal numbers.
- Customizable automation tailored to your workflow: Quo Quo allows you to set up call routing rules, after-hours messages, and auto-replies for texts. You can also use the API and integrations with tools like Slack, HubSpot, and Zapier to automate workflows. For a small business, these automations help you maintain responsiveness without hiring more staff.
⚠ Watch out for
- Pricing scales steeply: Quo Quo charges per user, per month. For a small team of five, that's $75/month minimum on the Starter plan, and $25/user for Business. Unlike per-minute or bundled plans from competitors, costs grow linearly with headcount. For larger teams or call-heavy operations, this can become expensive, and there's no unlimited-call option — you get a set number of minutes per user (1000 on Business, 500 on Starter).
- Limited advanced call routing and IVR: The built-in call routing is basic — you can set primary and secondary routes, but you can't build complex IVR menus with multiple levels, time-based routing, or whisper messages. If you need a full-featured auto-attendant or advanced call queues, look elsewhere. Quo Quo is designed for simplicity, not enterprise-grade telephony.
- No native video conferencing: Quo Quo is purely a phone and messaging system. It doesn't include video calls or screen sharing. If you need video as part of your communication package, you'll have to integrate with a third-party tool like Zoom or Google Meet, which adds friction. Most competitors now include at least basic video.
- Ad-hoc recording not available on all plans: Call recording is only available on the Business plan (previously Standard). If you're on the Starter or a cheaper legacy plan, you can't record calls. For industries that require recording for compliance, that's a deal-breaker on lower tiers.
- Integration limitations: While Quo Quo has a few key integrations (Slack, HubSpot, Zapier), the ecosystem is thin compared to competitors like RingCentral which offers hundreds of app connectors. Advanced CRM integrations (e.g., Salesforce) require a third-party bridge or API work. If you rely on deep integrations, you may need to build custom solutions.
🎯 Best for
Small to mid-sized businesses and startups that want a modern, easy-to-use cloud phone system with built-in AI call summaries and deep CRM integrations.
🚫 Who should skip
Enterprises or high-volume contact centers that need advanced IVR, omnichannel routing, or complex call-center analytics.
📚 Learning curve
Minimal — the interface is as intuitive as a consumer phone app, and most staff can be up and running in less than an hour.
🧑⚖️ Verdict
Quo Quo is an excellent choice for small to medium-sized teams that value a modern, collaborative phone system with AI-assisted workflows. It's especially strong for sales and support teams that need shared numbers and automated summaries. However, if you require advanced enterprise telephony featur
📊 Use Case Suitability
Higher score = better fit. Scores from editorial review.
Use CaseGrasshopperQuo (formerly O
Solo entrepreneurs who need a professional phone presence without buying a separate business phone95—
Grasshopper gives you a business number, professional greeting, and call handlin
Freelancers who want to keep work calls separate from personal calls90—
You get a dedicated business line that rings to your personal phone, allowing yo
Small businesses that need a virtual receptionist to answer and route calls85—
The automated virtual receptionist greets callers and directs them to the right
Field-service workers and tradespeople who are often away from a desk80—
The mobile app and call forwarding make it easy to stay reachable on the road, a
Growing teams that need advanced call routing, video meetings, and deep CRM integrations45—
Grasshopper lacks advanced collaboration tools and integration options, making p
Sales outreach and follow-up—95
OpenPhone combines click-to-call, texting, and CRM integrations (like HubSpot) t
Customer support triage—90
Shared numbers, AI call summaries, and SMS support make it easy for small teams
Remote team collaboration—85
The Slack integration and shared numbers help distributed teams stay aligned on
🧭 Which One Should You Pick?
Choose Grasshopper if...
- You are: A solo entrepreneur or a very small team (usually under five people) that wants a simple, professional virtual phone sys
- 👍 No hardware required — you can be up and running in minutes using the mobile app or forwarding calls
- 👍 Simple, predictable pricing with a low starting cost for solo users, especially when paying annually
- 👍 Includes voicemail transcription and a customizable virtual receptionist for a professional first im
- 💰 From $29/mo
- ⚠ Trade-off: Limited integrations and no open API, making it difficult to connect with CRM to
Choose Quo (formerly OpenPhone) if...
- You are: Small to mid-sized businesses and startups that want a modern, easy-to-use cloud phone system with built-in AI call summ
- 👍 Intuitive, modern apps for iOS, Android, Mac, Windows, and web that are easier to use than most lega
- 👍 AI-powered call transcripts and summaries on Business plans save time on note-taking and follow-up.
- 👍 Shared numbers allow team-wide visibility and collaboration on customer conversations, which is idea
- 💰 From $15/mo
- ⚠ Trade-off: Pricing is per user per month, so costs can escalate quickly for larger teams co
❓ Frequently Asked Questions
Can I keep my existing business phone number if I switch to Grasshopper?
Yes, you can port your current number to Grasshopper, or get a new local or toll-free number. The porting process usually takes a few business days, and Grasshopper will help coordinate it once you sign up.
What do Grasshopper's pricing plans actually cost?
Grasshopper's pricing depends on plan tier and billing cycle. Solo plans start around $14/month when billed annually, while plans with multiple phone numbers or extensions cost more, and you'll pay higher rates if you go month-to-month.
Is there a free plan or a free trial?
Grasshopper offers a free trial for you to test the service, but there is no permanent free tier. After the trial ends, you must subscribe to a paid plan.
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