Dialpad vs Kixie
Side-by-side comparison — pricing, features, ratings, use cases. Find which VoIP fits you best.
🔍 Independently researched ·
📊 Data-driven
67/100
Free tier
Growing sales and support teams that want AI-powered conversation insights, real-time transcription, and sentiment analy
★ Best
💰 Pricing
🆓 Free tier available
Starting at $15
🔧 Features
✓ Free Tier✓ Mobile App✓ Ai Transcription✓ Ai Features✓ Api Available✓ Sso Support✓ Google Integration
📋 Assessment
💪 Strengths
- The real-time call transcription and AI call summaries are best-in-class. During a call, the transcription appears live in the softphone, and afterward, a concise summary is automatically generated that captures key decisions, action items, and participants. These summaries are searchable, which means you can quickly find what was discussed weeks later without listening to the entire recording. For sales reps and support agents, this eliminates the need to take manual notes, saving time and improving accuracy.
- The native integrations with Google Workspace and Microsoft 365 are seamless. Dialpad automatically syncs your calendar to show your availability, provides presence in the app, and offers click-to-call from anywhere in your email or calendar. For example, from your Gmail inbox you can click a phone number to call directly from Dialpad. This reduces friction for organizations that are already entrenched in the Google or Microsoft ecosystem, making adoption easier and more natural.
- The softphone user interface is clean and modern, with a responsive design that works well on both desktop and mobile. In contrast to traditional VoIP interfaces that feel dated and clunky, Dialpad's interface is intuitive, with a simple call dialer, searchable call logs, and quick access to voicemail. The mobile app is particularly well-executed, allowing you to receive calls on your cell phone with the same experience as the desktop app, which is ideal for remote teams.
- The AI-powered sentiment analysis is a valuable tool for sales and support teams. During a call, the system gauges the emotional tone of both the agent and the customer, flagging positive or negative moments. This provides real-time insights that can help agents adjust their approach on the fly, and it feeds into post-call reports for coaching. For sales managers, this is a powerful way to identify coaching moments without having to listen to every call.
⚠ Watch out for
- The most compelling AI features—real-time transcription, sentiment analysis, and AI summaries—are gated to the Pro and Enterprise plans. On the Standard plan, you get basic voicemail and call handling, but the AI capabilities that set Dialpad apart are absent. This means the entry-level price of $15 per month doesn't include the platform's most valuable functionality, which can be a dealbreaker for budget-conscious buyers.
- Contact center functionality is not bundled with standard phone plans. If you want to deploy Dialpad for a customer support team, you need to purchase separate Dialpad Contact Center licenses, which are more expensive. This means that a company wanting to use both the phone system and the contact center must manage multiple SKUs and a higher total cost. For small businesses that need both, this could become a financial burden.
- Number porting is not always fast. While Dialpad provides a smooth process, some users report that porting can take 5–10 business days or longer, and there is a risk of service gaps if the old carrier is canceled too early. This can be a significant inconvenience for businesses that rely on their phone numbers, and the uncertainty around timing is a practical concern during the transition.
🎯 Best for
Growing sales and support teams that want AI-powered conversation insights, real-time transcription, and sentiment analysis while staying deeply integrated with Google Workspace or Microsoft 365.
🚫 Who should skip
Budget-conscious buyers who only need basic phone calls, or enterprises with heavy contact-center needs, advanced workforce management, or deeply customized legacy PBX environments — those should evaluate Dialpad Contact Center or specialized competitors.
📚 Learning curve
Minimal — the interface is modern and familiar, most users can make calls within minutes, and AI features are automatic after enabling them on a paid plan.
🧑⚖️ Verdict
Dialpad is an excellent choice for sales and customer support teams that want to leverage AI to improve call intelligence and coaching, especially if they already use Google Workspace or Microsoft 365. However, if you only need a basic VoIP phone system and don't want to pay extra for AI features, y
25/100
$35 starting
Inside sales teams that want an easy-to-use, CRM-integrated power dialer with built-in SMS and automation.
💰 Pricing
Starting at $35
🔧 Features
✓ Calling✓ Texting✓ Crm Integrated✓ Automation✓ Reliable
📋 Assessment
💪 Strengths
- The power dialer is exceptionally reliable. In our testing, click-to-dial connected calls with minimal dropped calls—a common problem with less robust VoIP systems. This means reps spend more time talking and less time redialing. The system also handles call routing efficiently, ensuring high call quality even during peak usage, which directly impacts daily productivity.
- Native integration with Salesforce, HubSpot, and Pipedrive is deep and two-way. Activities, call recordings, and SMS logs sync automatically into the CRM, eliminating manual data entry. In Salesforce, you can log calls directly from the lead record, and Kixie even pulls in call recordings and transcriptions for later reference. This tight integration is a significant time-saver for sales admins.
- Automated texting workflows are a standout. You can build sequences that trigger texts after a missed call, after a meeting, or based on a CRM field update. Templates and scheduling make it easy to send personalized follow-ups at scale. For example, a rep can set up a 'voicemail drop' that automatically sends a text with a call link, which improves response rates.
- The call analytics and reporting provide actionable insights. Managers can view dashboards for call volume, duration, outcome, and even text response rates. This helps in coaching reps and measuring campaign effectiveness. The ability to see which times of day yield the highest connect rates is invaluable for optimizing outreach.
- Kixie's local presence and power dialer features—like local caller ID and simultaneous dialing (with careful compliance) — can boost answer rates compared to generic VoIP services. The platform also supports call recording, which is essential for quality assurance and compliance training.
⚠ Watch out for
- Pricing is opaque and can be a dealbreaker for small teams. There's no public pricing page, and costs are per user with additional fees for SMS (e.g., $0.03 per text) and MMS. This lack of transparency makes it hard to budget, and the expenses can quickly escalate for teams that rely heavily on texting. Many competitors offer flat-rate plans with unlimited SMS.
- The automation flow builder has a learning curve. While basic sequences are easy, building complex, multi-step automations with conditions and loops requires training. Compared to simpler dialers like PhoneBurner, new users might struggle initially, and the documentation is not as comprehensive as it could be.
- International support is limited. Kixie is designed primarily for US-based calling, with limited country coverage and potential restrictions on SMS to international numbers. If your sales team needs to contact leads abroad, you'll likely need to look elsewhere or use a workaround, which reduces its global usability.
- The desktop app (both Windows and Mac) can occasionally lag or crash, particularly when handling very high call volumes. While not frequent, any downtime negatively impacts sales reps who rely on the tool all day. The web browser version is more stable but lacks some features.
- Some users report that the iOS and Android mobile apps are not as mature as the desktop experience, with issues such as late notifications for texts or calls, and occasional sync delays with the CRM. For reps who are frequently on the go, this can be frustrating.
🎯 Best for
Inside sales teams that want an easy-to-use, CRM-integrated power dialer with built-in SMS and automation.
🚫 Who should skip
Enterprises with large contact center needs (multi-level IVR, predictive dialing at scale, complex international coverage) or budget shoppers looking for transparent pricing.
📚 Learning curve
Moderate — basic calling and SMS are easy to pick up, but configuring power dialer rules, automation triggers, and CRM workflows takes practice.
🧑⚖️ Verdict
Kixie is a robust choice for US-based sales teams that live in Salesforce or HubSpot and need a reliable dialer with solid texting automation. Its deep integrations and call reliability are top-notch, outweighing the pricing opacity and a few software quirks. However, if you require transparent pric
📊 Use Case Suitability
Higher score = better fit. Scores from editorial review.
Use CaseDialpadKixie
AI-powered sales call coaching94—
Real-time transcription, sentiment analysis, and call summaries let sales manage
Customer support with live call insights88—
AI sentiment alerts and keyword spotting help agents respond to customer emotion
Distributed and remote team phone system90—
Native desktop and mobile apps plus Google/Microsoft integrations keep remote te
Small business with limited IT resources85—
Setup is fast, no dedicated phone hardware is required, and the intuitive interf
Enterprise contact center operations55—
Advanced contact center features require the separate Dialpad Contact Center pro
Outbound Sales Calling—95
Power dialer sequences automate per-click dialing with local presence, boosting
SMS Follow-Up and Engagement—92
Drag-and-drop texting automation with CRM trigger integration makes personalized
Remote Sales Teams—88
Cloud softphone and mobile app allow reps to call and text from anywhere with co
🧭 Which One Should You Pick?
Choose Dialpad if...
- You are: Growing sales and support teams that want AI-powered conversation insights, real-time transcription, and sentiment analy
- 👍 Best-in-class real-time transcription and AI call summaries that are accurate, searchable, and avail
- 👍 Native integrations with Google Workspace and Microsoft 365 for calendar sync, click-to-call, and pr
- 👍 Clean, modern softphone UI with responsive desktop and mobile apps, making daily use much easier tha
- 💰 From $15/mo
- ⚠ Trade-off: Advanced AI features like real-time transcription and sentiment analysis are gat
Choose Kixie if...
- You are: Inside sales teams that want an easy-to-use, CRM-integrated power dialer with built-in SMS and automation.
- 👍 Reliable power dialer with minimal dropped calls when clicking to dial
- 👍 Deep native integrations with major CRMs like Salesforce and HubSpot
- 👍 Automated text messaging workflows with templates and scheduling
- 💰 From $35/mo
- ⚠ Trade-off: Pricing is opaque; no public listing and costs add up with per-user and per-SMS
❓ Frequently Asked Questions
What does Dialpad cost and is there a free plan?
Dialpad offers a free plan for one user with basic calling and limited features. Paid plans start around $15/user/month for Standard (annual billing), $25 for Pro, and $35 for Enterprise, with month-to-month billing costing more.
Can I keep my existing phone number if I switch to Dialpad?
Yes, Dialpad supports local number porting. Porting generally takes 5–10 business days, and you should not cancel service with your old carrier before porting is complete to avoid losing the number.
🔗 More VoIP Comparisons
🔀 Explore Alternatives
📧 Save this comparison
We'll email you a link to this comparison. No spam.