Best Gorgias Alternatives in 2026
8 alternatives to Gorgias in Help desk, ranked by our editorial score. Compare pricing, free tiers, and best-fit guidance side by side.
Top Help desk Alternatives
| Tool | Score | Starting Price | Free Tier | Best For | |
|---|---|---|---|---|---|
| HubSpot Service Hub | 84 | Free | ✓ | HubSpot CRM users who want a help desk that shares the same customer database as | Compare vs Gorgias → |
| Zendesk | 77 | Free | ✓ | Mid-market and enterprise support teams that need a scalable, feature-rich omnic | Compare vs Gorgias → |
| Front | 72 | 575 Kč/mo | Front is ideal for email-centric support, sales, and operations teams that need | Compare vs Gorgias → | |
| Freshdesk | 68 | Free | ✓ | Growing small to mid-sized support teams that want a reliable, AI-assisted help | Compare vs Gorgias → |
| Help Scout | 63 | Free | ✓ | Small to mid-sized customer support teams that want a friendly, intuitive shared | Compare vs Gorgias → |
| Zoho Desk | 55 | Free | ✓ | Zoho ecosystem users and budget-conscious small to mid-sized teams that need a f | Compare vs Gorgias → |
| Tidio | 49 | 667 Kč/mo | Small-to-mid-sized ecommerce businesses that want live chat, AI chatbot deflecti | Compare vs Gorgias → | |
| Freshdesk by Freshworks | 44 | 345 Kč/mo | Small to mid-sized businesses that want an affordable, easy-to-use help desk wit | Compare vs Gorgias → |
Which Alternative Should You Choose?
Best for: HubSpot CRM users who want a help desk that shares the same customer database as marketing and sales, so every ticket is handled with full b · Has a free tier where the original does not
⚖️ Gorgias vs HubSpot Service Hub →Best for: Mid-market and enterprise support teams that need a scalable, feature-rich omnic · Has a free tier where the original does not
⚖️ Gorgias vs Zendesk →
Best for: Front is ideal for email-centric support, sales, and operations teams that need
⚖️ Gorgias vs Front →Best for: Growing small to mid-sized support teams that want a reliable, AI-assisted help · Has a free tier where the original does not
⚖️ Gorgias vs Freshdesk →❓ Frequently Asked Questions
Is Gorgias only for Shopify stores?
Gorgias is built for ecommerce and has deep Shopify integration, but it also works with other platforms like BigCommerce, Magento, and WooCommerce. Its features are heavily geared toward online merchants, so non-ecommerce businesses will find it limiting.
How does Gorgias pricing work?
Gorgias charges per user per month, with public plans starting at $10 per user per month on annual billing. Total cost scales with your team size, ticket volume, and plan tier — advanced features like phone and SMS come at higher prices.
Does Gorgias automatically pull order data into tickets?
Yes. Gorgias syncs customer, order, and product data from your ecommerce platform, letting agents view order status, historical purchases, and shipping info right in the ticket sidebar. This helps resolve order issues quickly without switching apps.
Can Gorgias handle live chat and social media customer support?
Yes. Gorgias provides a unified inbox for email, live chat, Instagram, Facebook Messenger, SMS, and phone. You can manage all those channels from one dashboard and apply the same macros and automations across them.