Close CRM vs Freshworks Freshsales
Side-by-side comparison — pricing, features, ratings, use cases. Find which CRM fits you best.
🔍 Independently researched ·
📊 Data-driven
· ⭐ Ratings from G2 (real user reviews)
74/100
$49 starting
High-velocity outbound sales teams that rely on phone, text, and email and want a single tool combining CRM, calling, me
★ Best
💰 Pricing
Starting at $49
🔧 Features
✓ Api Available✓ Free Tier✓ Mobile App✓ Gdpr Compliant✓ Sso Support✓ Integrations✓ Analytics✓ Automation✓ Team Collaboration✓ Soc2 Compliant
📋 Assessment
💪 Strengths
- The Power Dialer is Close's crown jewel. On the Growth and Scale plans, this feature automatically queues the next call after a rep finishes a conversation, eliminating the dead time between calls. It's a massive time-saver for high-volume callers, boosting call attempts by up to 3x. The dialer also handles click-to-call from any contact record, and calls are automatically logged with timestamps, making manual data entry unnecessary.
- Native communication tools: Close has built-in VoIP calling, SMS, and email sequences. SMS can be sent from contact records with templates, emails can be tracked for opens and clicks, and call notes can be taken within the platform. This integration means reps don't need to juggle multiple tools or worry about missed logs — everything is centralized in one interface.
- Automation that triggers on call behavior: Beyond typical workflow automation, Close lets you create triggers based on call outcomes, such as 'schedule a follow-up task if a call is not connected' or 'send an SMS if a call is marked as interested.' This is particularly useful for maintaining consistent follow-up, and it can be set up with a visual builder without extensive coding knowledge.
- Comprehensive call tracking and analytics: Close captures detailed call data, including duration, outcome, and recording. The analytics dashboard shows team performance metrics like calls made per day per rep, connect rate, and talk time. This granular data helps sales managers identify coaching opportunities and adjust strategies.
- Ease of use and minimal learning curve: The interface is intuitive, and most reps can start making calls within minutes. The design is clean, with a focus on actionable data. Sales teams unlikely to get bogged down in complex configuration.
⚠ Watch out for
- The Power Dialer and advanced automation are locked behind the $99/user/month Growth plan. For a small team, this can be a significant jump in cost, but without it, the platform loses its edge. This tiering might be a deal-breaker for budget-conscious companies that still have high call volume.
- Telephony usage is billed separately: While per-minute rates are competitive, they are added on top of subscription fees. SMS charges are also usage-based. Teams that don't monitor their usage can see surprise bills, as close does not have unlimited minutes on any plan.
- No free forever plan: The 14-day trial may be sufficient to test basic features, but it's short of a full evaluation cycle. Some teams need more time to assess integration with their existing stack or to run a proper sales campaign.</li>
- Limited native integrations: Close has an API and a few native integrations with popular tools like Zapier, but it lacks out-of-the-box integrations with many marketing automation platforms or helpdesk software. This can require extra setup for teams with a diverse toolstack.</li>
- Site hasn't been redesigned in years: Some users find the interface a bit dated compared to newer CRMs. While functional, the UI might not feel as modern as competitors like HubSpot or Pipedrive.</li>
🎯 Best for
High-velocity outbound sales teams that rely on phone, text, and email and want a single tool combining CRM, calling, messaging, and automation.
🚫 Who should skip
Inbound-only teams or large enterprises that need full marketing automation, complex permission hierarchies, and deep third-party integration ecosystems.
📚 Learning curve
Moderate — basic dialing and CRM functions can be learned in a few hours, but mastering automation workflows, Power Dialer settings, and custom reporting takes more time.
🧑⚖️ Verdict
Close CRM is a superb choice for inside sales teams that rely on phone calls as their primary sales channel. The Power Dialer and native communication tools provide a distinct productivity advantage. However, it's not for businesses needing a general-purpose CRM or those on a tight budget. If you ma
60/100
Free tier
Freshsales is best for small to mid-size B2B sales teams that want an easy-to-use CRM with built-in communication featur
💰 Pricing
🆓 Free tier available
Starting at $9
🔧 Features
✓ Free Tier✓ Integrations✓ Analytics✓ Automation✓ Team Collaboration✓ Mobile App
📋 Assessment
💪 Strengths
- Built-in phone, email, and live chat are included in every paid plan, which eliminates the need for third-party integrations. This is a major cost and time saver. Reps can make calls via click-to-call, send emails with templates, and chat with website visitors all from one screen. The integration is seamless—call logs and email interactions are automatically attached to the contact record, giving a complete history without manual entry.
- Freddy AI lead scoring is a powerful feature available on the Pro plan. It uses historical data and engagement signals to rank leads by likelihood to convert. This helps sales teams prioritize follow-ups, increasing efficiency. For example, a lead that opens emails, visits pricing pages, and engages with chat will score higher than one that only occasionally opens an email. This data-driven approach can significantly improve win rates.
- The visual pipeline manager is highly customizable. You can create multiple pipelines, adjust deal stages, and use drag-and-drop functionality to move deals. This flexibility allows sales managers to tailor the pipeline to their sales process, whether they follow a short transactional cycle or a longer enterprise sales cycle. The ability to add custom fields and formulas helps track metrics that matter to your business.
- The user interface is clean, modern, and intuitive. With a short learning curve, new users can get up to speed quickly. Navigation is logical, and essential information is easy to find. The mobile app is also well-designed, allowing reps to manage deals on the go. This reduces the time spent on training and increases adoption rates among sales teams.
- Freshsales offers excellent value for money on the Growth plan. At $9 per user per month (annual billing), you get a full-featured CRM with built-in phone and email, which is significantly cheaper than buying a base CRM and paying extra for telephony integrations. For small to medium-sized teams with outbound sales focus, this is an affordable entry point.
⚠ Watch out for
- The free tier is extremely limited. It caps at 3 users and lacks essential features like built-in phone, multiple pipelines, and automation. For a startup that plans to grow, the free plan is just a trial—you'll need to upgrade almost immediately to get real utility. This can be a barrier for small teams with tight budgets.
- Advanced features are locked behind the Pro and Enterprise tiers. Territory management, email sequences, and AI lead scoring are only available on the Pro plan (at $39 per user per month). For a team of 20, that's an additional $600 per month compared to Growth. This is a significant jump, and the cost can be prohibitive for smaller businesses that need those features.
- Customization options are more restricted than competitors like Zoho CRM or HubSpot. For example, custom modules and advanced validation rules are limited. This can be frustrating for businesses with complex processes or unique data models. If you need deep customization, Freshsales may force you to work around its predefined structures.
- The AI lead scoring is not available on the Growth plan. While that's a common upsell, it means basic users miss out on a key differentiator. This could be a dealbreaker for teams that rely on predictive analytics to prioritize their outreach. Without AI scoring, you're basically using a standard CRM with communication tools, which might not justify the cost over competitors.
🎯 Best for
Freshsales is best for small to mid-size B2B sales teams that want an easy-to-use CRM with built-in communication features and AI-assisted lead scoring at a reasonable price.
🚫 Who should skip
Sales teams that require deep customization, complex territory hierarchies, or a robust free plan for unlimited users should skip Freshsales, as they might be better served by Salesforce, Zoho CRM, or HubSpot.
📚 Learning curve
Moderate — most sales reps can adapt within a few days due to the user-friendly interface, but understanding AI lead scoring and setting up advanced automation sequences takes some time and configuration.
🧑⚖️ Verdict
Freshsales is a solid CRM for outbound sales teams that want built-in communication tools and AI-driven lead scoring. It's a great fit for small to mid-sized B2B companies with a clear sales process. If you need advanced customization or have a tight budget, look at Zoho CRM or HubSpot. But if you v
📊 Use Case Suitability
Higher score = better fit. Scores from editorial review.
Use CaseClose CRMFreshworks Fres
High-Volume Cold Calling95—
Built-in VoIP, parallel and power dialer options, and native call recording make
Outbound Sales Email Sequences90—
Close includes email sequencing, automation, and open/reply tracking directly in
Inside Sales Pipeline Management85—
Visual pipelines, activity tracking, and custom stages let inside sales reps and
Real-Time SMS Follow-Up Campaigns82—
Native two-way SMS with automated reminders and personalized text templates is w
Sales Team Coaching and Activity Monitoring75—
Call recordings, activity dashboards, and leaderboards help managers review reps
Small Business Sales Pipeline Management—92
Freshsales offers intuitive drag-and-drop pipelines in the free plan and multipl
AI-Powered Lead Scoring for B2B Sales—88
The Pro plan's Freddy AI lead scoring uses contact and deal data to prioritize h
Outbound Sales with Built-in Phone and Sequences—85
Paid plans include built-in telephony and email sequences on Pro, making Freshsa
🧭 Which One Should You Pick?
Choose Close CRM if...
- You are: High-velocity outbound sales teams that rely on phone, text, and email and want a single tool combining CRM, calling, me
- 👍 Built-in VoIP calling, SMS, and email in one platform — no separate dialer or tab switching required
- 👍 Power Dialer (Growth and Scale plans) dramatically increases connect rates and is a major time-saver
- 👍 Automation features support call-based workflows, lead routing, follow-up tasks, and custom triggers
- 💰 From $49/mo
- ⚠ Trade-off: No free forever plan; the 14-day trial can be tight for evaluating long-term wor
Choose Freshworks Freshsales if...
- You are: Freshsales is best for small to mid-size B2B sales teams that want an easy-to-use CRM with built-in communication featur
- 👍 Built-in phone, email, and live chat come with every paid plan, reducing the need for separate commu
- 👍 AI lead scoring and predictive analytics via Freddy AI are powerful, especially on the Pro plan, giv
- 👍 The interface is clean and modern, with a short learning curve for reps who are used to modern CRM t
- 💰 From $9/mo
- ⚠ Trade-off: The free plan is too limited for growing teams, capping at 3 users and lacking e
❓ Frequently Asked Questions
Does Close CRM offer a free plan?
Close does not have a permanent free plan. It offers a 14-day free trial on all paid plans, after which pricing starts at $9 per user per month for Solo (1 user only).
Are calling and SMS included in the subscription price?
No. The monthly subscription covers the software, but call minutes and SMS/MMS messages are billed separately based on telephony rates and prepaid credits you choose.
🔗 More CRM Comparisons
🔀 Explore Alternatives
📧 Save this comparison
We'll email you a link to this comparison. No spam.